Information We Collect
When you request a quote, submit a contact form, apply for a dealer account, or place an order, we collect the information you provide — typically your name, company, project location, phone number, email, project details, and shipping address. We also collect basic technical information (browser, device, pages viewed) to operate and improve the site.
How We Use Information
We use your information to respond to quote requests, prepare and deliver orders, support dealer accounts, send relevant project updates, and improve our products and services. We do not sell your personal information.
Sharing
We share information only with service providers that help us run our business (for example, freight carriers, payment processors, hosting, and email delivery) and when required by law. Dealer accounts may share project details with the dealer of record handling the quote.
Data Retention & Security
Quote, order, and account records are retained as needed for warranty, tax, and business purposes. We use industry-standard safeguards to protect your information, though no system is completely secure.
Your Choices
You may request a copy, correction, or deletion of your personal information by contacting us at the email below. Marketing emails include an unsubscribe link.
Contact
Timber Frame Solutions LLC · Henderson, TN 38340 · tennesseetimberproducts@gmail.com